Returns & Shipping Policy
What is our returns policy?
“WHAT’S ON THE STAR?” is the definitive fashion shopping platform, used to discover celebrities outfits and the best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from other online stores.
We partner with retailers from all over the world, and return policies are specific to each individual retailer — they will therefore vary depending on the item you wish to purchase.
How can I find this information?
You can view a retailer’s returns policy by visiting the customer care section on its website.
Next Steps:
- If you click on an item or on a "Buy at" button, you will be redirected to the retailer's website; this is where you will be able to view its shipping and returns policy before completing your transaction.
- Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
For example, if your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team.
What is our shipping policy?
“WHAT’S ON THE STAR?” is the definitive fashion shopping platform, used to discover celebrities outfits and the best selection of fashion brands and stores. As a search platform, we don’t stock or commercialise items, but our website and app will help you find what you’re looking for from other online stores.
We partner with retailers from all over the world. Shipping and delivery policies are specific to each individual retailer and will therefore vary depending on the item you wish to purchase.
How do I find this information?
The shipping information can be found on the product page of the item: if you click the "shipping and returns" information, you will be able to see the retailer’s policy. Many of our retailers will offer international shipping.
If you click on an item or on a "Buy at" button, you will be redirected to the retailer's website where you will be able to view its shipping and returns policy.
To get in touch with the retailer and find out more about your order, please follow these steps:
- Visit the Customer Care section on the retailer's site for more information and to find out how you can get in touch.
- When contacting the retailer, make sure you include your order reference number as well as your full name, the email address used to place the order and your billing address.
If your order has been placed with Farfetch, visit the Farfetch site to get in touch with its Customer Care team.